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COVID-19 Update: Reindeer Auto is following the recommendations of the CDC and monitoring their updates frequently.  We are taking extra precautions to protect our employees, customers and drivers to ensure that all parties remain safe.  Reindeer is open for business with employees working remotely from the safety of their homes and available to assist with any requests you may have!  We hope all of our partners are staying safe and healthy!  We will get through this together!

If my vehicle is damaged, who is liable?

Our goal is to ship your vehicle on time and damage free. Reindeer auto relocation is a federally licensed transportation broker, arranging and coordinating auto transport on your behalf with quality, insured car haulers.  Ultimately, the carrier contracted by reindeer is responsible for any damage caused by their handling of your vehicle, subject to certain limitations.  We will  work to resolve any claim equitably and seek recovery against any carrier who may have caused damage.  All licensed car haulers are required by federal law and Reindeer to maintain a minimum level of cargo damage. Reindeer requires all our partner carriers to provide proof of insurance issued by a licensed insurance provider.

All auto carriers hired by reindeer have acknowledged and agreed to the following:

  • Uphold compliance with all Federal Highway, Safety and DOT regulations.
  • Obtain and provide proof of reindeer required levels of insurance coverage:  minimum $1,000,000 liability / $100,000 cargo
  • Maintain a professional and polite demeanor with every vehicle owner at all times, and provide VIP service to all Reindeer  moves.
  • Complete and submit SIGNED inspection form(s) at pick up and delivery.
  • Do their absolute best to deliver every load on time—clean and of course, damage free (just as if it was their own)!
  • Constant communication/updates via phone, text, email, etc., from pick-up through delivery.

What if my vehicle is damaged?

If any damage is observed following transit,  please be sure to note it on the bill of lading at the time of delivery with the driver.  Following delivery, please call or email us within 24hrs to officially report the claim. You can reach out to your relocation coordinator or you can contact the claims department directly.  Our quality care department can be reached at 800.548.8430 or via email at claims@reindeerauto.com.  In order to ensure we are able to adequately review your claim for you, please contact our offices within one business day of delivery to report your claim.

Do I have to be present when we pick up or deliver your vehicle?

Yes. We do require you, or a point of contact you designate on your behalf, to be present at both pickup and delivery. An exterior vehicle inspection is performed at both pickup and delivery. You, or your point of contact, must be present for that inspection and sign off on the bill of lading at each location. If you are not able to be present for pickup and/or delivery, it is imperative your point of contact is aware of the expectations for the inspection requirements with the driver.

How can I track my vehicle(s) and get updates?

Simply click on the auto locator on our website or download the reindeer auto tracker app.  Your assigned relocation coordinator will also be communicating the progress of the transit with you throughout the move.

When will my vehicle be delivered?

We deliver every day of the week! Please keep in mind, since a thorough inspection cannot be completed in the dark, evening deliveries are not permitted.  The driver will contact you prior to delivery to schedule a specific time range with you. Please contact our relocation coordinator directly if you have any conflicts with the estimated delivery window. We will be happy to accommodate your needs to ensure delivery is made at a time convenient for you.

How long will delivery take?

Transportation times vary depending on your origin and destination locations.  You will be given a transit window for the shipment upon booking, and you will receive updates multiples times throughout transit to narrow down the delivery time.  It is important to remember the drivers are limited by law to a specific number of miles and hours they are allowed to operate their trucks per day.  Other variables that may affect transport times include their other pickups and deliveries along the way, severe weather as well as  road conditions.  We will communicate with you regularly during your move so you are always up to date and aware of any changes in the schedule.

What is door-to-door transport?

With door-to-door transport, you don’t have to go to a terminal to ship or pick up your vehicle.  We pick vehicles up at, and deliver to, residences, offices or any other designated place for your convenience (pickup and delivery is subject to accessibility and local laws).

What is an oversize fee?

Some vehicles are much larger than traditional passenger vehicles—most full size SUVs fit into this category.  Due to the extraordinary dimensions, these vehicles take up the amount of space normally used for two vehicles; thus resulting in the need for an “oversize” fee.