how to prepare your vehicle for shipping

Vehicle Wash | In order to better facilitate origin inspection, please present the vehicle to the carrier in clean condition.  This allows a thorough evaluation of the vehicle prior to transporting.  It is not necessary or recommended that a complete detail be performed prior to the move.  Just make sure the vehicle has been washed and is clean.

Gas | Your gas tank should be at least 1/4 but no more than 1/2 full.  If your vehicle is being transported internationally, via a port, it will require less than 1/4 tank or it will be refused.  Carriers will sometimes have to reposition your vehicle on the transporter to load and unload other vehicles resulting in additional mileage.

Antennas | Antennas should be lowered or removed.  Temporary antennas such as (but not limited to) cell phone or CB radios should be removed.

Keys | The US Department of Transportation (DOT) requires that the carrier be provided with one set of all keys for the vehicle, including the ignition, trunk and glove box keys.  If the vehicle can be accessed without a remote, please remove any remote from the key that is provided to the carrier.

Alarms | Alarms should be turned off.  If there are special instructions required to start a vehicle or to disarm an alarm, please advise Reindeer or the carrier.  Reindeer or the carrier is not responsible for drained batteries as a result of an alarm that has not been turned off.

Accessories | Remove any luggage, bike, ski racks, bug shields or any other items not permanently attached to the vehicle.

Climate | Make sure your vehicle is prepared for any climate.  Add coolants, transmission fluid, antifreeze and other fluids.  Neither Reindeer nor the motor carrier shall be responsible for damage caused as a result of Acts of God or nature which result in different climatic conditions.  The best protection is to have the vehicle prepared for both the trip and climatic conditions at destination.  For positioning purposes, please notify our office of any known fluid leaks.

Spoilers | Spoilers, fairing, air dams, and/or other low hanging items should be removed, or sufficient clearance must be assured to facilitate loading on the rail and truck ramps.  Any damage caused by a low-hanging item hanging up, catching on, or scraping on the rail and truck ramps shall be denied.

Caps/Canopies/Tonneau Covers | Caps, canopies or other such items on pickup trucks must be properly bolted to the bed of the truck to ensure safe delivery.  Vinyl or canvas tonneau covers must be either rolled (retracted) and locked or removed.

Personal Items | Do not leave or pack anything that will remain in your vehicle for the duration of its transport.  Neither Reindeer Auto Relocation nor the carrier shall be responsible for anything loose inside the vehicle including but not limited to cell phones, radar detectors, removable radios, sunglasses, EZ Passes, etc.  The DOT prohibits the carrying of personal items on a truck licensed only for transporting vehicles.  Stored personal items can also increase the overall weight of your vehicle which could cause damage during transport.  Non-compliance could result in removal of items upon inspection by the DOT at state lines.

Locations | Make sure that both your pick-up and drop-off locations are tractor-trailer accessible.  A 75 to 80 foot truck must be able to maneuver to and from each address.

Pickup/Delivery Times | We pickup and deliver 7 days a week depending on the location and time of year. We do not deliver after dark unless it is absolutely necessary to ensure that the vehicle inspection can be as thorough as possible.

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